Legal
Refund Policy
1. In short
| When you cancel | What happens |
|---|---|
| Before any work has started | Full refund of the deposit |
| After design work has started | The deposit is kept, because it pays for the design time already spent |
| During the build | The deposit is kept. You only pay more for build work already done, if that is agreed in your quote |
| After launch and final payment | No refund for work delivered, but problems in our work are fixed free (see section 5) |
| If we cancel | Full refund of everything paid for work not delivered |
2. Before work starts
If you cancel after paying the deposit but before any design work has started, the full deposit is refunded.
3. During the design stage
The 50% deposit pays for the design stage: planning, layouts, the design itself and the revision rounds in your quote. Once design work has started, the deposit is not refundable, because that time has been spent on your project and set aside from other work. Where the law requires it, any amount kept will be limited to a reasonable charge for the work actually done, and the rest refunded.
4. During the build
If you cancel after approving the design, the deposit is kept. You will not be asked to pay for build work that has not been done. If your quote says build work is charged as it progresses, you pay only for the work completed up to the date you cancel, and you receive everything completed so far once it is paid for.
5. After launch
The balance is due when the site is ready to go live. Once the site is live and paid for, the work has been delivered and is not refundable. If something we built does not work as agreed, report it within 30 days of launch and it will be fixed at no charge, as set out in the Terms & Conditions.
6. If we cancel
If we cannot complete your project for any reason within our control, you will get a full refund of everything paid for work not delivered, and you keep any work already paid for.
7. Monthly services
Monthly services, such as security monitoring or website care, can be cancelled at any time with 30 days' notice. Months already provided are not refunded. Anything paid in advance for months after the notice period ends is refunded.
8. Clients in the United Kingdom
If you are a UK consumer (buying for yourself, not a business), you have 14 days from accepting the quote to cancel for any reason under the Consumer Contracts Regulations. If you ask for work to start within those 14 days and then cancel, you pay only for the work done up to the date you cancel, and the rest of the deposit is refunded.
9. How to ask for a refund
Email jswebdevandcyberguardtech@gmail.com or WhatsApp +27 60 462 4900, with your name and the project. You will get a reply within 5 working days. Approved refunds are paid by EFT to the account the payment came from within 14 days.
10. Your legal rights
This policy does not take away any right you have under the Consumer Protection Act 68 of 2008, including your rights to fair and reasonable terms and to services of good quality, or any other law that protects you.